ELEVEN17 uses the tenant service platform Prism.
Through Prism, tenants can submit repair requests, reserve building amenities such as the conference room and after-hours HVAC, and work orders for services like pest removal or additional cleaning services.
Maintenance of the building’s HVAC, electrical, plumbing, lighting and other mechanical systems is performed by the engineering staff or vendors contracted by building management. We will do everything practical to keep the building well-maintained. Your assistance in this area is appreciated, as we may not be aware of the item of concern in the building or on the grounds.
Each Tenant should review their lease for a list of items that they are responsible for per their lease. Our engineering team or one of our building’s vendors may also be able to assist Tenants with other repairs to their premises which are outside Landlord’s scope of services per the lease. To inquire about or schedule these services, please contact building management.
If Tenant elects to proceed with the repair themselves using an outside vendor if allowed by the terms of your lease, building management must be notified, in advance, of the work being completed. All vendors need to provide building management with the proper insurance requirements and adhere to all building rules and regulations. In addition, building management will make arrangements for their access into mechanical and telephone rooms or other Tenants’ premises, if applicable. Tenants may not perform work themselves without the proper applicable license(s), proper Landlord approval, permits and required insurance.
